Thursday, July 5, 2007

Shopster's advertising under review

The following was published by the BBB on the Shopster website BBB button:

"The Bureau processed a total of 4 complaints about this company in the last 36 months, our standard reporting period. Of the total of 4 complaints closed in 36 months, 4 were closed in the last year.

Sales Practice Issues
Resolved
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Delivery Issues
Resolved
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.



Advertising Review

On May 3, 2007 , the Bureau contacted the company regarding its claim of "Unlimited profits" for its client distributors on its website. The company advised the Bureau that they issue the difference payment from the suppliers' price and the customers' payment and that there is no limit on what a distributor can sell and therefore earn. Shopster did not supply a comparison pricing list or an example of typical earnings for reasons of privacy, but has agreed to modify the claim. Details must be clearly disclosed in advertisements as required by the Canadian Code of Advertising Standards. According to the BBB Code of Advertising, companies must be prepared to prove any advertised claims."

*If you have been ripped-off by this company, please file a complaint with the BBB.
s

70 comments:

Anonymous said...

You just didn't know how to effectively run an online store, can you even tie your shoes by yourself?

Anonymous said...

i bet u still live with ur mommy so
she can do everything for u

Anonymous said...

Life is rough isn't it? Tell you what, you'll get a lot farther by playing nice than you will by doing what you did. All that fussing and you still didn't get around the user agreement that you accepted when you signed up did you?!

xx said...

I subscribed to Shopster on Oct 2006. After working for 6 months, as I am not able to earn a profile, so I decided not to continue spending time and effort on it. Even though there is 6 months left before the contract period or subscription period expires, I didn’t ask for a refund.

But today, in my credit card statement, I found a transaction from Shopster charging me for USD329.99. I was surprised. Then I review my credit card statement one year ago (Oct 2007). Very surprisingly, there is another transaction USD 329.99. That means Shopster continuously charge me even though I never renew my service and never ask my credit card information. How can you store my credit card information and charge me without having my agreement and acknowledgment!!! I couldn’t imagine Shopster didn’t respect customer’s privacy by storing credit card information. I have never seem this non-sense behavior in my life.

Anonymous said...


Thanks Johnny! Your testimonial has
just saved me a lot of time and money. I had supplied info for a website, and decided not to give credit card info because I have questions. Again thanks for your comments. JB

Anonymous said...

Yes...same here ! these people are thieves ! i never renewed my account !! they have a horrible business and all customers have left them...they are now forcing them to pay fees !! stupid fucks !

Anonymous said...

It's an automated system. Just like my gym membership. Even though I have not been to the gym in a while, they still charge my credit card. You have to let them know that you want to cancel the account. It's in the terms and agreements when you click the little square.

xx said...

So you think it's making sense to charge its customers WITHOUT any notification or acknowledgement by using an "automated system"?

Luckily, my credit card company agrees with my argument and get a full refund based on the protection agreement btw the credit card company and me. Before that, I have talked to several Shopster's managers and they refused to do so.

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Anonymous said...

WOW!!! All i can do right now is lol!!! i just get screwed by another company by the name of DROPSHIPDESIGN!! And was going to try out this SHOPSTER COMPANY, but i wont not after hearing all that". i would love for someone to recommend me a CLEAN SITE that dose CLEAN BUSINESS!!. I need to help my FAMILY in "HAITI" the ones that survive.

Anonymous said...

Shopster is not search engine friendly so you will have a very hard time getting customers. If you visit and analyze their model estores and look at the page's source, you can see what I mean. You cannot control the description, metatags, url, page titles. This leads to very low rankings on search engines.

Shopster also marks up the "wholesale" price of the products so much that you hardly earn a profilt when you do sell something. You also have to pay a monthly fee to keep the store open so if you sell nothing you still have to pay! Also their inventory is not always correct!

Shopster has also been trying to encourage people to use Ebay to sell their products. You can't make money on ebay through shopster because shopster has a very high wholesale price. So after you pay your listing fee, final value fee, and paypal fees, you end up with nothing or you even lose money! You barely make a 5% profit on your own shopster store so this 5% goes to pay ebay and paypal!

Another big problem is Shopster doesn't keep their inventory up to date. So if you auction off a product that ends up out of stock, you lose the sale, piss off the customer, get a negative feedback, and get reported to eBay for violating their rules. Ebay doesn't allow seller to back order sales so you can get your account suspended!

Anonymous said...

Their "wholesale prices" *before* you sign up are not the wholesale prices *after* you sign up, they jack up the pricing on all of their items by 3.9%. They also advertised that you got to keep the difference between the sell price and the product cost but they wound up subtracting 3.5% from ALL of my profits! They don't tell you that until **after** you've paid a nonrefundable fee for their service. I had to file a complaint with the BBB to get Shopster to change their Agreement and get my profits back. Shopster admitted to the BBB that they had "overlooked some discrepancies" in their Agreement. If you believe that, then you'll fit right in over at Shopster, know what I mean?

Their shipping prices are extremely erratic and if a customer takes advantage of a bad shipping price, Shopster just cancels the order. They've done this to me. Shopster also admits that they adjust the shipping prices even though they don't own nor actually ship anything!? When I questioned support about the extremely low ship price of a large HDTV, they said they'll check with the supplier *after* one is ordered and change the shipping price then if it needs to be. God as my witness that is the answer I got.

Their inventory numbers were also very erratic, what had hundreds in stock one day was "Discontinued" the next, what costs $300 one day, costs $315 the next, I gave up complaining to support about it because nothing ever changed. Suppliers can disappear in an instant, so if you've set up your store using a supplier's line and they pull out of Shopster, you wake up to a store with no items for sale.

There are literally a host of other problems but I digress. If they had an honestly written Agreement and used honest advertising I never would have signed up.

Also, most of Shospter's items have a *wholesale* price that is *higher* than most stores' *retail* price! For example, a coffee pot Shopster charges you $40 for costs only $22 in most stores.

Anonymous said...

If you looking to make money, don't use shopster.

Ok, it's true they have a lot of products and they take care of everything - That's good. But sometimes their system is down for hours and customers can buy the products. And it's not just once - sometimes it's every saturday and sundays.

You can not make with shopter - why? the profit margin is too small. I sold $ 30000 of products - and I actually lost money in marketing.

And guess what - alot of stores and even their best stores - just quit after realizing that money can't be made.

I had 2 stores - I sold thousands and thousands of dollars of merchandises and I lost money - It's a waste of time

Anonymous said...

Stay as far away from this scamming
company as you can! I had to close out my card and get a new one to keep these bastards out of my account. shopster never responded to any of my emails or calls to cancel but they were quick to take money from my account every month.
I will never mess with any of these sit on your @!*$ work from home again jobs.

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pharmacy said...

Luckily, my credit card company agrees with my argument and get a full refund based there is 6 months left before the contract period or subscription period expires, I didn’t ask for a refund.

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