Thursday, July 5, 2007

Shopster must revise "Unlimited Profits" advertising

The following has been published by the BBB on the Shopster.com website BBB button:

"BBB Reliability Report

Shopster E- Commerce Inc.
804B - 16th Avenue SW
Calgary, AB T2R 0S9
Telephone: (403) 802-0201
Fax: (403) 802-0294
www.shopster.com

The Bureau processed a total of 4 complaints about this company in the last 36 months, our standard reporting period. Of the total of 4 complaints closed in 36 months, 4 were closed in the last year.

Sales Practice Issues
Resolved
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Delivery Issues
Resolved
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.


Advertising Review

On May 3, 2007 , the Bureau contacted the company regarding its claim of "Unlimited profits" for its client distributors on its website. The company advised the Bureau that they issue the difference payment from the suppliers' price and the customers' payment and that there is no limit on what a distributor can sell and therefore earn. Shopster did not supply a comparison pricing list or an example of typical earnings for reasons of privacy, but has agreed to modify the claim. Details must be clearly disclosed in advertisements as required by the Canadian Code of Advertising Standards. According to the BBB Code of Advertising, companies must be prepared to prove any advertised claims."

If you've been ripped-off by this company, please contact the following and file a complaint.

The Better Business Bureau®
Serving Southern Alberta
350, 7330 Fisher Street SE
Calgary, AB T2H 2H8
(403) 517-4BBB
www.betterbusinessbureau.ca

7 comments:

Randy said...

Only 2 of the 4 BBB complaints against Shopster has been resolved. My complaint has not been resolved.

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